MyFacet — Account & Data Deletion

Developed by Joalys UK Ltd

You have the right to request deletion of your MyFacet account and associated personal data at any time. Joalys UK Ltd is committed to handling your data responsibly and complying with GDPR, the UK Data Protection Act, and all applicable data protection laws.

📱 Delete from within MyFacet

  1. Open the MyFacet app on your device
  2. Navigate to Settings (gear icon)
  3. Tap "Delete Account"
  4. Read the information about what will be deleted
  5. Type DELETE to confirm
  6. Your account will be immediately deactivated and personal data scheduled for deletion

✉️ Delete by email request

  1. Send an email to [email protected]
  2. Use the subject line: "Account Deletion Request — MyFacet"
  3. Include the email address associated with your MyFacet account
  4. We will process your request within 30 days

What will be deleted

  • ✕ Personal information (name, email, phone)
  • ✕ Login credentials and authentication data
  • ✕ Device tokens for push notifications
  • ✕ Profile photo
  • ✕ App preferences and settings

What is preserved (legal requirement)

  • ✓ Transaction history — retained for 10 years (accounting and tax obligations)
  • ✓ Gemstone records linked to completed transactions
  • ✓ Payment records — retained for legal compliance
  • ✓ Security logs — retained for 12 months

Deletion timeline

1

Immediate

Account is deactivated. You can no longer sign in to MyFacet.

2

30 days

Personal data is kept in case of accidental deletion. Contact us within this period to restore your account.

3

After 30 days

Personal data is permanently and irreversibly deleted from MyFacet.

Questions?

If you have any questions about data deletion in MyFacet, contact Joalys UK Ltd:

Phone: +94 76 706 8581
Mail: Joalys UK Ltd, Attn: Data Protection Officer, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, England

© 2026 Joalys UK Ltd — MyFacet

[email protected]